L1 triage
Summarize severity, affected resource, likely service, duplicate alerts, and known next checks.
Use Cases
On-call Assistant
The on-call assistant helps L1, L2, and L3 teams turn an alert into a structured investigation. It can collect context, explain likely ownership, draft status updates, and preserve the evidence trail for escalation.
What this page covers
Use inbounds to start work automatically from monitoring, incidents, email, chat, or voice.
Use chat investigations for changing scope, attachments, steering, diagrams, and shared task progress.
Use thread sharing and summaries so escalation does not lose context between shifts or teams.
Operational detail
How OpsRabbit supports On-call Assistant
The on-call assistant helps L1, L2, and L3 teams turn an alert into a structured investigation. It can collect context, explain likely ownership, draft status updates, and preserve the evidence trail for escalation.
L2/L3 handoff
Attach evidence, commands already run, hypotheses, missing data, and owner-specific questions.
Incident comms
Draft internal updates, customer-impact language, and post-incident notes from the same thread evidence.
Related pages